Cancellation & Refund Policy
This Cancellation & Refund Policy outlines the terms under which cancellations, returns, and refunds are handled on Xigerattes.
Order Cancellation
Orders can be canceled only before they are shipped.
Once an order has been dispatched, it cannot be canceled.
To request a cancellation, please contact us immediately after placing the order.
Returns
We accept returns only if the product received is damaged, defective, or incorrect.
Return requests must be raised within 48 hours of delivery.
Products must be unused, unopened, and in original packaging.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to the original payment method.
Shipping charges (if any) are non-refundable, unless the return is due to our error.
Non-Refundable Items
Refunds will not be provided for:
Change of mind after delivery
Products damaged due to misuse
Items returned without original packaging
Requests made after the return window
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again
Contact your payment provider
If the issue persists, contact us for assistance
Contact Us
For cancellations, returns, or refund-related queries, reach out to us at:
Email: xigarettes1@gmail.com
By placing an order on Xigerattes, you agree to this Cancellation & Refund Policy.
Last Updated: 29th December, 2025